Director of Engineering, Cloud & Reliability

Who is the company?

the company provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

Come do the best work of your life at the company.

We're hiring a Director of Engineering - Cloud & Reliability to lead our infrastructure transformation and establish industry leading reliability practices. This role will be instrumental in evolving the company infrastructure into a scalable, reliable, secure, and highly available platform that supports our rapid growth and customer needs across a spectrum of market segments (Small Business, Franchises, Enterprises).

Reporting to the SVP of Engineering, you'll lead a team of infrastructure and reliability engineers while driving the technical strategy for our cloud infrastructure, DevOps practices, and platform capabilities. Your work will directly enable the Engineering & Data teams to deliver APIs, services, customer-facing products and data capabilities at scale by providing robust, self-service infrastructure foundations.

You'll architect and implement modern infrastructure practices including containerization, infrastructure-as-code, advanced CI/CD pipelines, and comprehensive observability systems. This role is perfect for a technical leader who wants to build the infrastructure platform that becomes the backbone of the company next phase of growth.

Domains of Ownership

• Cloud Infrastructure & Platform - Design, implement, and maintain scalable AWS infrastructure including multi-region deployments, and infrastructure-as-code
• DevOps & CI/CD - Transform deployment pipelines, implement container orchestration, and enable rapid, reliable software delivery
• Observability & Reliability - Implement comprehensive monitoring, alerting, and incident response using DataDog and related tools
• Disaster Recovery & Business Continuity - Establish DR infrastructure, failover systems, and business continuity planning across all the company services
• Infrastructure Automation - Build self-service infrastructure capabilities and advanced automation using Terraform and GitOps practices
• Security & Compliance - Establish comprehensive security practices, manage compliance frameworks (PCI, HIPAA, SOC 2), and implement security-by-design principles

Key Projects & Initiatives

• EKS Migration & Containerization: Lead the migration from current infrastructure to Amazon EKS, implementing container orchestration and services-ready architecture
• Multi-Region DR Implementation: Design and implement hot-hot disaster recovery with automated failover, load balancing, and regular testing procedures
• CI/CD Pipeline Transformation: Modernize deployment pipelines to support faster, more reliable deployments
• Advanced Observability: Enhance comprehensive monitoring, alerting, and incident response using DataDog, enabling proactive issue detection and resolution
• Security Framework: Establish enterprise-grade security practices, compliance frameworks, and automation to support Data team's governance requirements
• Infrastructure-as-Code Evolution: Scale Terraform usage, implement GitOps practices, and create self-service infrastructure capabilities
• Database Scaling: Address current RDS limitations and implement scalable database architecture

What you'll do here:

• Technical Leadership: Define and execute the long-term infrastructure and security strategy, ensuring scalability, reliability, and security as the company grows
• Team Building: Lead, mentor, and grow a team of infrastructure and reliability engineers, establishing best practices and fostering a culture of operational excellence
• Cross-functional Collaboration: Partner closely with Product, Services and Data Engineering teams to provide the infrastructure foundation for their initiatives
• Architecture & Design: Drive architectural decisions for cloud infrastructure, security systems, and operational practices
• Operational Excellence: Establish monitoring, alerting, and incident response practices that ensure high availability and performance
• Compliance Management: Ensure compliance with industry standards (PCI, HIPAA, SOC 2) and implement security controls

What you'll need to thrive:

• 10+ years of experience in cloud infrastructure and platform engineering, with 5+ years leading infrastructure teams of 5-15 engineers
• Deep experience with AWS services including EKS, RDS, VPC, IAM, and infrastructure automation using Terraform
• Proven experience migrating applications to Kubernetes/EKS and implementing container-based architectures
• Strong background in security practices, compliance frameworks (PCI, HIPAA, SOC 2), and security automation
• Experience transforming CI/CD pipelines, implementing GitOps practices, and enabling rapid software delivery
• Expertise with monitoring and observability tools (DataDog, Prometheus, Grafana) and implementing comprehensive alerting strategies
• Proven ability to work with Product Engineering, Data Engineering, and Platform Services teams to enable their technical initiatives

How we'll take care of you:

At the company, we work hard to structure compensation in a way that balances internal equity with local market competitiveness, and we’re happy to share a good-faith estimate of the base salary range for this role. For U.S. based candidates, the anticipated base salary range is $209,500 - $270,000 per year. In addition to this base compensation, this role may be eligible to participate in a variable compensation program. Final compensation will vary based on a variety of factors which include but are not limited to applicable experience, location, and final leveling.

In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - the company is here to make sure you’re always at the top of your game emotionally, mentally, and physically. 

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance. 

• Take a break whenever you need with our flexible vacation day policy. 

• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month. 

• Family planning resources and specialized support programs. 

• Equity: get ahead on the ground floor and grow with the company. 

• the company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

 

We recommend following our official LinkedIn page to stay up to date on all things the company life!

the company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at the company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.