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JobRemotely

Legal · Refund

Refund Policy

How and when we refund charges. Plain language, fair to both sides.

Last updated

1. Plain-language summary

If you're unhappy with a recent charge from JobRemotely, you can request a refund within 14 calendar days. We process eligible refunds within 5 business days back to the original payment method.

There are two things you might have paid for:

  • A Premium subscription (monthly, quarterly, or annual).
  • A one-time resume watermark-removal purchase ($1.99).

Both are refundable for 14 days. After that, we may still refund at our discretion — contact support to ask.

2. Premium subscription

Premium is a recurring subscription billed monthly, quarterly, or annually. You can cancel at any time from your billing settings — cancellation stops future renewals but does not refund the current period.

We offer a full refund of any Premium charge within 14 calendar days of that charge, no questions asked. This applies to the first charge and to renewal charges alike.

After 14 days the charge becomes non-refundable. If you cancel and the most recent charge is older than 14 days, you keep Premium access until the end of the paid period, then drop to Free — no further charges, no refund of the elapsed period.

If you're outside the 14-day window but feel a refund is fair, email us — we'll review on a case-by-case basis.

3. How to request a refund

Email [email protected] with the following:

  • Your account email.
  • The Gumroad order ID — visible on the receipt email you received after the charge.
  • A one-sentence reason. (Helps us improve, not gatekeeping.)

We respond within 1 business day with confirmation or follow-up questions. Refunds appear on your statement within 5 business days, depending on your card issuer.

4. Non-refundable items

The following are not refundable:

  • Premium charges older than 14 calendar days from the charge date.
  • Resume one-time PDF purchases once the PDF has been generated and downloaded.

5. Questions

For anything refund-related, email [email protected]. For account or billing changes, see your billing settings.