Refund Policy

If you're unhappy with a recent charge from JobRemotely, you can request a refund within 7 calendar days. We process eligible refunds within 5 business days back to the original payment method.

There are two things you might have paid for:

• The $4.99 one-time commitment fee charged at offer-accept time.
• A Premium subscription (monthly, quarterly, or annual).

Both are refundable for 7 days. After that, we may still refund at our discretion — email us and ask.

The commitment fee is a one-time charge taken when you accept forwarding terms for a role through JobRemotely. It covers our vetting cost (skills test + English check + interview review) and signals to the company that the candidate is serious.

You can request a full refund of the commitment fee if any of the following is true:

• You request the refund within 7 calendar days of the charge.
• JobRemotely fails to forward your application to the company.
• You discover material misrepresentations about the role (compensation, location, scope) that were not disclosed during the interview.

Once your application has been forwarded to the company, the vetting service was delivered and the fee is no longer refundable — even if the company decides not to move forward. The fee covers our work, not the company's decision.

Premium is a recurring subscription billed monthly, quarterly, or annually. You can cancel at any time from your billing settings — cancellation stops the next renewal but doesn't refund the current period by default.

We offer a full refund of the most recent Premium charge under these conditions:

• You request the refund within 7 calendar days of the charge AND you haven't applied to more than 10 jobs in the current billing period.
• A technical issue on our side prevented you from using Premium features for the majority of the period.

If you're outside the 7-day window but feel a refund is fair, email us — we'll review on a case-by-case basis.

Email support@jobremotely.io with the following:

• Your account email.
• The Stripe payment intent ID — visible on the receipt PDF you received after the charge.
• A one-sentence reason. (Helps us improve, not gatekeeping.)

We respond within 1 business day with confirmation or follow-up questions. Refunds appear on your statement within 5 business days, depending on your card issuer.

The following are not refundable:

• Commitment fees on applications that have already been forwarded to the company (vetting service was provided).
• Premium charges older than 7 days where the criteria in section 3 are not met.
• Resume one-time PDF purchases once the PDF has been generated and downloaded.

For anything refund-related, email support@jobremotely.io. For account or billing changes, see your billing settings.