Internal Communications

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. the company powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. the company network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

the company is in one of the most exciting chapters in its history — and this role exists to make sure every the company employee feels it. As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management.

This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company.

You'll play a central role in shaping the company internal AI narrative, helping employees understand where AI is taking us and what it means for their work.

You'll operate as a trusted advisor to the company executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development)

Responsibilities:

Executive Communications

• Act as a trusted comms partner to the company leaders, shaping communications strategy, programming, and content for internal audiences.

• Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications.

• Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company.

Company-Wide Internal Communications

• the company is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI.

• Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates.

• Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission.

• Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale.

• Own the company internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work.

Cross-Functional Partnership

• Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging

• Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements.

• Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded.

• Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence.

Program Systems, Channels, and Tools

• Define and own the company internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company.

• Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why.

• Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at the company.

• Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount.

• Own and continuously improve the company intranet and internal platforms as communication infrastructure, not just publishing channels.

Employer Brand + Culture

• Identify and execute ways to highlight the company culture and showcase the strength of our team on social media (e.g., campaigns like Woven).

• Own and continuously improve content on