Junior Operations Engineer

Responsibilities

• Ensure the IAM platform (Identity, Account, and Role Management) is secure and always available, while maintaining and improving connections with systems like SAP, Active Directory, EntraID, LDAP, PowerShell, and CSV.

• Monitor key components such as SQL managed instances, job servers, web servers, and application servers, and track platform performance using tools like Dynatrace, Splunk, Azure Monitor, Microsoft Defender for Cloud, and Log Analytics. Conduct automated health checks and detect problems early.

• Manage incidents according to ITIL best practices, taking full responsibility for tickets from start to finish to ensure quick resolution and compliance with SLAs.

• Assist with monthly releases and updates to the infrastructure, including conducting impact assessments, validating before deployment, and supporting change documentation.

• Analyze recurring incidents and implement long-term solutions.

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.

• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!

• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.

• Cooperation within  an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• University degree in Computer Science, IT, or a related field.

• Knowledge of IAM platform operations, preferably with One Identity Manager.

• Proficient in cloud infrastructure (especially Azure) and IAM toolsets.

• Experience working with ITSM platforms (e.g., ServiceNow).

• Familiarity with scripting languages and automation (e.g., PowerShell).

• ITIL Foundation certification is a strong advantage.

• Excellent communication and documentation skills in English and Polish.

• You are open to work in a hybrid mode, with 2-3 days at our office in Katowice

About Red Reply

Red Reply specializes in Oracle Cloud Infrastructure technology with a focus on IaaS and PaaS solutions and offers Cloud Strategy and Migration, Cloud Application Development, Cloud Service Management, as well as Application Service Management and Operations. Red Reply is one of the first Oracle Cloud Managed Service Providers (MSP) in Europe.