Senior Product Designer I (PLG)

Why the company?

Help us build solutions that build better lives. At the company, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Senior Product Designer I, you lead the design direction for key product initiatives while directly managing and mentoring a small team of designers. You bring together creative expertise, user-centered thinking, and a working knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences. You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture.

You are highly skilled at navigating ambiguity, balancing strategic thinking with hands-on execution, and empowering your team to do their best work. You build strong partnerships across product, engineering, and research, and you know how to use AI thoughtfully: to accelerate your practice, sharpen your output, and ship better experiences for users who depend on them.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Lead a small team of product designers, setting direction, providing feedback, and supporting their growth
• Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals
• Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences
• Conduct and synthesize user research and usability testing to validate decisions and uncover new insights
• Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design.
• Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship.
• Drive continuous improvement by refining design processes, tools, and team rituals
• Balance user needs with business goals to prioritize impactful design work
• Present and communicate design decisions clearly to cross-functional partners and leadership
• Foster a culture of collaboration, feedback, and inclusivity within the design team

Qualifications:

• 6+ years of experience in product design, UX/UI design, or a related field
• Proven people management experience, including mentoring designers and guiding design work
• Strong portfolio demonstrating experience designing complex digital products across platforms
• Proficiency with modern design and prototyping tools (i.e. Figma, Adobe Creative Suite)
• Experience working with and evolving design systems at scale
• Deep understanding of user-centered design, accessibility, and interaction design best practices
• Experience collaborating in agile product teams
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Bachelor’s degree in design, HCI, or a related field, or equivalent work experience

What will help you succeed:

• Strong leadership and collaboration skills, with a growth mindset
• Excellent communication and storytelling ability to advocate for design
• High emotional intelligence and a passion for supporting others
• Ability to navigate ambiguity and balance strategic thinking with tactical execution
• Curiosity for how people think, behave, and interact with technology
• Exceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and work

This role is open to candidates and the expected salary range for this role is $130,000 - $142,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in the company equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. the company is growing fast and we’re scaling our team to help enable and accelerate our growth.

Use of Artificial Intelligence in Hiring and Engagement Processes:
We may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Founded in 2013, the company helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, the company enables Pros to save time, grow profitably, and provide best-in-class service.

the company brand portfolio includes Business Coaching by the company, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

the company celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

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